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Go Back   Interesting Devices Ltd > Canadian Satellite > Express Vu > ExVu General Help
Reload this Page 9242 Firmware Issues Causing Endless Reboots?
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9242 Firmware Issues Causing Endless Reboots?
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mondoguitar
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Default 9242 Firmware Issues Causing Endless Reboots? - 13th March 2010, 07:01 PM

I have two 9242's and both of them are rebooting on their own, sometimes they cycle so badly I have to pull the plug and then they might be good for another 3-10 hours. Both are currently on V185 firmware.

As usual BELL is no help. One agent said it's a known "software" bug they are trying to deal with, another agent told me I'd have to send in BOTH receivers, another agent told me to turn my receiver off because V186 had been released, which I later found out was not true.

Is anybody else in the same boat and does anybody have any information as to what's causing this admitted mess by BELL? Like always I have to turn to the online forums as they provide better help than the support I'm supposed to be paying for.

I have tried the obvious things, unplugging, hard reset, clearing RAM, formatting hard drive, nothing works so far which leads me to believe it's firmware related.

Thanks in advance!
  
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Default 14th March 2010, 06:03 AM

I know this sounds like a weird solution but it worked for me. If your TV has a sensor for adjusting the contrast based on the light in the room, turn it off. When it is on, the receiver won't work properly. I don't know why this fixes the problem, but it does. There might be other TV settings that affect the receiver but I don't know what they are.
  
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Default 15th March 2010, 12:20 PM

Quote:
Originally Posted by mondoguitar View Post
I have two 9242's and both of them are rebooting on their own, sometimes they cycle so badly I have to pull the plug and then they might be good for another 3-10 hours. Both are currently on V185 firmware.

As usual BELL is no help. One agent said it's a known "software" bug they are trying to deal with, another agent told me I'd have to send in BOTH receivers, another agent told me to turn my receiver off because V186 had been released, which I later found out was not true.

Is anybody else in the same boat and does anybody have any information as to what's causing this admitted mess by BELL? Like always I have to turn to the online forums as they provide better help than the support I'm supposed to be paying for.

I have tried the obvious things, unplugging, hard reset, clearing RAM, formatting hard drive, nothing works so far which leads me to believe it's firmware related.

Thanks in advance!
Unhook second tuner cable.
  
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Default 15th March 2010, 12:26 PM

Greetings,

Please let us know if this solves your problem.


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Please don't post identifiable personal information and keep the forums respectful by not circumventing the language filters.
  
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Default 25th April 2010, 02:49 PM

Have same problem here.

Then it stopped working altogether. wouldn't even turn on. Fan constantly on also.

I disconnected the unit opened and disconnected the hard drive. fan comes on for for a minute or so then shuts off. All control is returned to the reciever and operates normaly.

This tells me its the hard drive. Can others disconnect their hard drives also? I started having this trouble about the same time B*ll started introducing firmware 185 into stream.

They told me its not their problem and I could for 150 dollars get a refurbished one. I am thinking they may have caused this problem and are keeping hush about it with the 185 firmware.

Also does anyone know of a compatible HD that would work with the 9242?
  
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Default 25th April 2010, 02:57 PM

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Originally Posted by exile View Post
Have same problem here.

Then it stopped working altogether. wouldn't even turn on. Fan constantly on also.

I disconnected the unit opened and disconnected the hard drive. fan comes on for for a minute or so then shuts off. All control is returned to the reciever and operates normaly.

This tells me its the hard drive. Can others disconnect their hard drives also? I started having this trouble about the same time B*ll started introducing firmware 185 into stream.

They told me its not their problem and I could for 150 dollars get a refurbished one. I am thinking they may have caused this problem and are keeping hush about it with the 185 firmware.

Also does anyone know of a compatible HD that would work with the 9242?
Mine did this for the SECOND time a few days ago... I couldn't even get it to start no matter how many times I unplugged. Eventually I removed cover, blew out the dust (which was a lot), plugged it back in without HDD connected, and it booted right up. After 12 hours, I connected the HDD without the case, then finally I put the case back on... it's been running a few days now just fine.

Usually if the hard drive is failing you get an error code (as I have in the past). My guess is this is an overheating issue. I came close to sending this receiver back to BELL because it definitely seemed messed up, but I had patience, kept unplugging, clearing the memory and eventually it worked. If it fails again, then I don't know. I'm going to hope the dust and dirt clogging the fan and hard drive was the issue for me.

Here is a list of compatible HDD's for 9242/vip622/vip722

Quote:
<120>
Maxtor 4R120L0 4R120L00306P1
Maxtor 6L120P0
SAMSUNG SP1243N
SAMSUNG SV1203N
ST3120025ACE
ST3120213ACE
WDC WD1200JB-57REA0

<160>
Maxtor 4R160L0
Maxtor 6L160P0
SAMSUNG SP1644N
SAMSUNG SV1604E
ST3160022ACE
ST3160212ACE
ST3160215ACE
ST3160023AS
WDC WD1600JB-57REA0

<250> st3250823ace works perfectly
HDT722525DLAT80
Hitachi HCS725025VLAT80
Maxtor 6L250R0 works perfect
Maxtor 6L250S0-
Maxtor 7Y250M0
Maxtor 7Y250P0
SAMSUNG HA250JC
ST3250820ACE
ST3250820SCE
ST3250823ACE
ST3250823SCE
WDC WD2500JB-55GVA1
WDC WD2500JB-57GVA1
WDC WD2500JB-57GVC0
WDC WD2500JB-57REA0
WDC WD2500JD-55HBB1
WDC WD2500JD-57HBB1
WDC WD2500JD-57HBC0
WDC WD2500JS-57MHB1

<320>
Hitachi HCS725032VLA380
Maxtor 6L320S0
ST3320820SCE
ST3320832SCE
WDC WD3200AAJS-57
WDC WD3200JS-57PDB0

<500>
Hitachi HCS725050VLA380
ST3500830SCE
WDC WD5000AAJS-57
Make sure if you're ordering a new hard drive you get EVERY SINGLE LETTER correct. I ordered the WD5000AAJS and it came with -00 instead of -57 on the end. It did not work. Eventually I found the ST3500830SCE Seagate and it works awesome with more recording time.

Hope this helps, let us know.
  
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